Replacement and Returns Policy

SHIVAGO Return and Replacement Policy

At SHIVAGO, we are committed to ensuring your satisfaction with our products. If you find the need to return or replace an item, please carefully review our Return and Replacement Policy outlined below:

1. Notification Period:

• To initiate a return or request a replacement, kindly inform us within 7 days from the date of delivery.

2. Eligibility Criteria for Return:

• The product must be unused and in its original packaging.
• Returns are only accepted if the delivered product is found to be defective.

3. Defective Products:

• If you receive a defective product, please contact us promptly. We will guide you through the return process.

4. Refund Process:

• Refunds will be issued within 7 working days after we receive the returned product.
• Refunds are subject to the fulfillment of the conditions mentioned in this policy.

5. Replacement Procedure:

• Replacement of a product will be accepted in the event of an incorrect color or size being delivered.
• Please notify us within 7 days of delivery to request a replacement.

6. How to Initiate Return or Replacement:

• Contact our customer support team via [email/phone] to inform us about the return or replacement.
• Provide necessary details such as order number, product name, and reason for return or replacement.

7. Packaging of Returned Items:

• Ensure that the product is securely packed in its original packaging to prevent any damage during the return shipment.

8. Return Shipping:

• The cost of return shipping for eligible items will be borne by SHIVAGO.

9. Inspection Process:

• All returned items will be thoroughly inspected to verify their eligibility for a refund or replacement.

10. Communication Throughout the Process:

• We will keep you informed at every step of the return or replacement process.

11. Exceptions:

• Returns or replacements for reasons other than product defects, wrong color, or size may be considered on a case-by-case basis.

12. Contact Information:

• For any inquiries or to initiate a return or replacement, please contact our customer support team at [contact email/phone].

By shopping with SHIVAGO, you agree to adhere to this Return and Replacement Policy. We appreciate your trust in our brand and strive to make your experience with us seamless and satisfactory.

Note: This policy is subject to change, and any updates will be communicated on our website.